General and Contact Information

At Your Nordic Home (yournordichome.com) you will find home decor products. Below you will find our conditions of purchase. You can contact us:

Pethő Lászlóné EV (EU VAT: HU57890364)
contact@yournordichome.com
Kikoto 2.
1212 Budapest
Hungary
Tel: +36304340994

1. Handling of Information

The information you submit to https://yournordichome.com will be handled with care and respect. YourNordicHome will only use the personal information when dealing with orders, during shipments and deliveries, and for secure payments. All information will be handled according to our Privacy Policy.

2. Placing an order

The depiction of products and prices are not a binding offer but a non-binding online catalogue. The information on the homepage is subject to change by us and may be changed without notice. You can place your order on our homepage by adding your products of choice into the shopping cart. During the checkout process you will be asked to fill in information, which you will be able to change until you click the “Place order” button on the checkout page.

By ordering on our website, your order is an offer to us to buy the goods you have ordered on the site. We will acknowledge your order by sending you an automatically generated confirmation email, which will contain information on the products ordered, prices, shipping specifications, as well as the information filled in by you in the ordering process. Please read through this E-mail carefully, making sure that all information is correct. If an error has occurred, please contact our customer service contact@yournordichome.com. The contractual language is English.

3. Prices

The prices shown on the homepage at the time of the order are the ones that apply.

All prices are in EUR and include local VAT (Value Added Tax).

The total price includes the price of the products and the shipping fees, where applicable. The total price is visible on the check-out page before confirming the order, as soon as you have chosen your country of destination.

4. Payment

At YourNordicHome we accept most major credit cards, Apple Pay, Google Pay. Our partner in handling online payments is Stripe.

Stripe Payments Europe Limited
1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210, Ireland

5. Refusal of transaction

To be eligible to purchase products from us on this website and form a contract, you must:

– Be at least eighteen years of age
– Use your real name, phone number, e-mail address and payment details
– Provide a shipping address that is not a PO-box or Poste restante.
– Use a valid credit/debit card that is acceptable to our bank partner or an alternative accepted payment method

We cannot accept your order if any of the following occurs:

– If your payment is not accepted by out applicable payment partner (Stripe)
– If we are unable to deliver for reasons out of our control – for instance, if a product has been discontinued by our supplier.

6. Ways of delivery and Availability

We offer delivery by GLS. For more information, please check Shipping Information.

You will find the expected time of delivery next to the information about the selected product. If you have ordered several products and the time of delivery varies between the different products, we will deliver the goods together, which means that the latest date applies.

As soon as your order has been shipped, you will receive a shipping confirmation by e-mail and a delivery notice from GLS with a tracking number for your package.

All orders are subject to availability.
Our aim is to deliver your order to you as soon as possible. However, in case of unforeseen circumstances beyond our reasonable control (this includes technical breakdowns, strikes, etc.) we may not be able to deliver the goods in the promised time frame.

7. We deliver to following countries

Countries of the European Union: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

8. Transport liability

If shipments with obvious damages are delivered, you are obliged to make a complaint to the transportation company immediately and to refuse the acceptance of the shipment. Hidden damages are to be reported to YourNordicHome (contact@yournordichome.com) no later than five days after receiving the shipment. Our customer service representative will then inform you of how to proceed with the complaint.

9. Undelivered package

In most countries our shipping partner will make at least two attempts at delivery before sending the parcel as a return to us. If the carrier was unable to deliver the package to the recipient and the parcel is returned to us, YourNordicHome has the right to charge you with the amount of 50 EUR for the return and handling costs.

10. Complaints

If there was a problem with your shipment, please contact us at contact@yournordichome.com. This includes problems such as transportation damage, defective products, or in any other way incorrect orders. If the parcel arrives in bad condition and the products inside are missing or damaged, you will also need to make a complaint to the delivering company, e.g. GLS or the applicable local delivery service, directly after discovering the problem.

Please note that we always need photographic evidence of the parcel and the damaged items sent to us by E-mail in order to handle your complaint. If you are returning a product, after agreement with one of our customer service representatives, use the original package and mark the return parcel with ‘RETURN’. Return the parcel to: Petho Laszlone, 1212 Budapest, Kikoto utca 2-8/A, HUNGARY.

11. Return policy/Right to cancel

If you are not completely satisfied with your products you can return them to us. YourNordicHome complies with the European Union E-commerce Directive. This means that you have the possibility to cancel your contract within 365 days, without providing us with a reason.

We strongly recommend using a trackable and insured shipping service if a product is returned. It is not obligatory, but we recommend using the original packaging or similar to avoid damage when returning a product to us.

The cancellation period will expire after 365 days from the day on which you or a third party, other than the carrier, has acquired physical possession of the last good.

To exercise the right to cancel, you must inform us (contact@yournordichome.com, Petho Laszlone, 1212 Budapest, Kikoto utca 2-8/A, HUNGARY) of your decision to cancel this contract by sending us a clear statement. This can be done by e-mail.

If you use your right to return a product, the direct cost of returning the goods will be paid by you. Please make sure to pack the returned goods well, in order to avoid transportation damage. You need to send back the goods without delay and in any event no later than 14 days from the day on which you communicate your cancellation from this contract to us.

The right to cancel does not apply to the following kind of contract: Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalized.

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery. If only a part of an order is sent as a return, the cost of delivery will not be refunded.

We may withhold reimbursement until we have received the goods back. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you, other than what is necessary to establish the nature, characteristics and functioning of the goods.

12. Cancellation by us

We reserve the right to cancel the contract between us, if one of the following scenarios occurs:
– If we have insufficient stock and cannot re-order a product for delivery.
– Insufficient information was provided for us to deliver the goods
– False information was provided by you in the ordering process

13. Alternative/Online Dispute Resolution

The European Commission has launched an online platform that will allow consumers and traders to settle disputes through an Alternative or Online Dispute Resolution (ADR/ODR). This platform will aid in settling disputes out of court in order to resolve disputes in a less expensive, easier and faster manner. The ODR is operational as of 9 January 2016 and is accessible to consumers and traders under: https://ec.europa.eu/consumers/odr/

14. Laws

The conditions in this contract shall be governed by and constructed to comply with the EU E-commerce Directive. We may change and update these Terms and Conditions at any time without prior notice. For each order, the Terms and Conditions put forth on this site at the time of the order are the ones that apply. Last updated: May 13rd, 2023.a