If there was a problem with your shipment, please contact us at contact@yournordichome.com. This includes problems such as transportation damage, defective products, or in any other way incorrect orders. If the parcel arrives in bad condition and the products inside are missing or damaged, you will also need to make a complaint to the delivering company, e.g. GLS or the applicable local delivery service, directly after discovering the problem.

Please note that we always need photographic evidence of the parcel and the damaged items sent to us by E-mail in order to handle your complaint. If you are returning a product, after agreement with one of our customer service representatives, use the original package and mark the return parcel with ‘RETURN’. Return the parcel to: Petho Laszlone, 1212 Budapest, Kikoto utca 2-8/A, HUNGARY.

If you are not completely satisfied with your products you can return them to us. YourNordicHome complies with the European Union E-commerce Directive. This means that you have the possibility to cancel your contract within 365 days, without providing us with a reason.

We strongly recommend using a trackable and insured shipping service if a product is returned. It is not obligatory, but we recommend using the original packaging or similar to avoid damage when returning a product to us.

The cancellation period will expire after 365 days from the day on which you or a third party, other than the carrier, has acquired physical possession of the last good.

To exercise the right to cancel, you must inform us (contact@yournordichome.com, Petho Laszlone, 1212 Budapest, Kikoto utca 2-8/A, HUNGARY) of your decision to cancel this contract by sending us a clear statement. This can be done by e-mail.

If you use your right to return a product, the direct cost of returning the goods will be paid by you. Please make sure to pack the returned goods well, in order to avoid transportation damage. You need to send back the goods without delay and in any event no later than 14 days from the day on which you communicate your cancellation from this contract to us.

The right to cancel does not apply to the following kind of contract: Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalized.

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery. If only a part of an order is sent as a return, the cost of delivery will not be refunded.

We may withhold reimbursement until we have received the goods back. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you, other than what is necessary to establish the nature, characteristics and functioning of the goods.